Working in isolation? Remember Tech Helpline can help
March 23, 2020
Our world is rapidly changing, and across America, people are finding themselves working at home or working in isolation, many for the first time. Fortunately for about half of all professional Realtors – 650,000 throughout North America – Tech Helpline remains ready and available to assist.
Tech Helpline is the real estate industry’s No. 1 tech support firm. Known for its top team of friendly and experienced analysts, agents and brokers can connect to Tech Helpline by phone, email, or online chat.
Challenges of working remotely
While many agents may be used to working remotely, others are finding themselves for the first time having to replicate all the capabilities they had at their office inside their homes. Some of the technology that agents may take for granted that is available at the office can create challenges to replicate remotely.
For example, few of us have fax machines today in our homes, yet some vendors or government agencies still rely on a fax. Tech Helpline can walk you through the alternatives available remotely to accomplish the same thing.
Agents who wait until they get to the office to do their printing may now have to print their contracts and flyers at home. Questions immediately arise from what printer do you buy to how do you connect your new printer to Bluetooth and print a document that’s stuck on your phone? Tech Helpline can help.
When agents are working in an office and have a software, computer, or a smartphone glitch, there often seems to be someone they can ask – a tech-savvy agent or admin. Now they can connect with Tech Helpline to get the same trouble-shooting advice directly from an expert who is part of a team that collectively has more than 300+ years of technology experience.
Reaching out for help
If you never had to ask for tech help from Tech Helpline, rest assured that there is nothing to fear about calling this support team. Tech Helpline has been dubbed real estate’s “Genius Bar” for a good reason: our techs are super friendly.
Most importantly, Tech Helpline analysts work with real estate agents and brokers every day. They understand what to do, and your tech needs. They know you live in a deadline-driven world. Tech Helpline analysts are a respite for help, a place to contact to help resolve your tech issues and help calm your waters.
In addition to offering live tech support from a staff that is US-based (Orlando) and provides assistance in English and Spanish, our Tech Helpline Blog is binge-worthy when it comes to agent tech topics.
At techhelpline.com/blog, you can learn how to sharpen your tech skills in dozens of different ways, from “How to use your new smartphone camera like a pro” and “What’s the safest way to manage your passwords?” to “5 Great Google Docs Tips and Tactics” and “How to Pair Air Pods with any device.”
In the past, we also have shared all of the different questions and challenges that Tech Helpline can help you deal with remotely. Each of these articles details the full range of support available, and the kind questions Tech Helpline is ready to answer, including:
Wherever you are, working on the road or from home, remember that when you need tech support, you are never alone. With Tech Helpline, you have a team standing by, ready to answer your questions, and gently walk you through the steps you need to take to leave with a smile on your face and a sense of relief.
If your local MLS or state, regional or local Association doesn’t offer Tech Helpline yet as a standard member benefit, encourage them to reach out to us at TechHelpline.com.