Tech Helpline Adds 15,000 More Users
April 26, 2016
Tech Helpline, a service owned by the Florida Realtors® and the real estate industry’s number one tech support service for a wide range of software and hardware, hit another growth spurt this month. More than 15,000 real estate professionals in Maine and Pennsylvania now have access to Tech Helpline for the first time, which assists real estate agents and brokers with their smartphones, tablets, desktops, laptops, email problems, virus issues and more.
Nicknamed “the Genius Bar* for real estate,” Tech Helpline is available for nearly half of the Realtors® in U.S. and Canada: more than 510,000 real estate professionals in North America have access to Tech Helpline. Last month, Tech Helpline announced that it had added 9 local and state Realtor® Associations in just 50 days. The latest Associations to add Tech Helpline include:
- Maine Association of Realtors®
- Suburban West Realtors® Association (PA)
- Bucks County Association of Realtors (PA)
- Montgomery County Association of Realtors® (PA)
“Tech Helpline is a member benefit that has become a must-have as technology empowers the day-to-day business of real estate agents and brokers,” said Ed Gardner, President of the Maine Association of Realtors®. “Members are now supported by a highly-trained and responsive staff who understand real estate agents and their tech needs and challenges,” Gardner said.
“Membership in these four Associations, which total more than 15,000, will benefit from Tech Helpline’s office and staff of professional tech analysts, who possess more than 250 years of combined IT experience,” noted Tricia Stamper, Director of Technology Products at Florida Realtors®.
“Associations across the nation tell us that once they add Tech Helpline, the member feedback is so immediate and positive that it is the best received and most popular new member benefit they offer,” Stamper says. Stamper explains that when agents are renewing memberships in their association, they often scrutinize their benefits to make sure they are getting great value. Tech Helpline has been remarkably successful in helping with member retention, Stamper says, because there are so few options for IT support to small businesses.
John Gormley, Chief Executive Officer of the St. Louis Association of REALTORS®, which added Tech Helpline just two months ago, echoes Stamper’s comments. “We received great feedback from members almost immediately,” said Gormley. “It really adds to the value we provide our members as clearly there is a need we are able to fulfill with Tech Helpline,” he adds.
“Tech Helpline was created by Realtors for Realtors,” says Stamper, “and because they uniquely understand the real estate business it makes a huge difference because real estate agents live a highly deadline-driven business life.”
Uniquely, Tech Helpline services are unlimited and free for real estate agents through their association, MLS or brokerage: There is no limit to the number of calls an agent can make and no limit on the length of a call. Moreover, because the service is provided to agents as a benefit, there are no direct costs to agents. A U.S.-based staff offers assistance in both English and Spanish, and it is available by phone, online chat or email.
About Tech Helpline
Tech Helpline began almost fifteen years ago as a service for members of Florida Realtors®. Known for its no-nonsense technical advice and warm, friendly, customer service, Tech Helpline rapidly grew by offering its service to other Realtor® Associations, Multiple Listing Services (MLSs) and real estate brokerage firms. Tech Helpline is the real estate industry’s #1 tech support service, available to one in three Realtors in North America – more than 500,000 in the U.S. and Canada. Tech Helpline’s office and staff of professional tech analysts, with more than 250 years of combined IT experience, are located in Orlando, Florida, and are available to provide technology support by phone, chat or email. More information is available online at www.techhelpline.com.
Florida Realtors®, formerly known as the Florida Association of Realtors®, serves as the voice for real estate in Florida. It provides programs, services, continuing education, research and legislative representation to its 155,000 members in 56 boards/associations.
*Genius Bar is a registered service mark of Apple.