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How to use your new smartphone camera like a pro.

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Meet Robert Calderon, Director of Tech Helpline

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Can you recover an old Gmail account?

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3 Big Tech Trends: What’s ahead for 2020 and beyond

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Why You Shouldn’t Fear Calling Tech Support - Especially this Holiday Season!

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Meet Javian Melendez, Tech Helpline Manager

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Tag: Technology Support

Do you fear making a call to tech support?

If you are frustrated from your experiences with past tech support calls and dread contacting tech support for help, you are not alone. When nearly 3,000 people were asked about their biggest customer experience success or failure in the last decade, 76% recalled a failure. Almost half – 45% – could not remember having a

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CRYPTO – Ransomware at its Deadliest

Have you heard of ransomware trojans? These are viruses that lock down your files and your computer and ask you for payment to restore your access to them. Some well-known ransomeware trojans are CyrptoLocker, CryptoWall, CryptoDefense and CryptoBit – all these come from the same developer. These are not your average malware that can be

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Three Simple Steps To An Efficient PC

Keep your computer running efficiently through proper maintenance. Here are three simple steps for your PC. 1.    Remove Windows Update Temp Files. Windows Updates are important to install on your computer because they keep your computer’s software current. It provides some security against new known threats and is also essential for the operating system to

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Out with the old, in with the new

There are many reasons you may need to replace or upgrade your pre-existing electronic equipment and devices. What do you do with the components you just replaced? You can’t simply throw them away in the trash. You may be fined and the components of those leftover devices contain metals not suitable for a standard landfill.

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Protecting and Caring for Your New Laptop or Tablet

August is the best time of year to purchase a new laptop or tablet due to back-to-school sales in stores as well as on computer manufacturers’ websites. As a business professional, you’ll want to take care of your new technology investments by keeping them clean and stored safely as you travel. The Tech Helpline has

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Backing Up Your Windows PC

Windows Vista and Windows 7 are both great operating systems with some features that are undiscovered by many of their users. In this edition of Tech Helpline’s Lifeline, we explore the options you have as a Windows Vista or Windows 7 user to back up your computer and files. Complete PC BackupIf you own Windows

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