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Meet Robert Calderon, Director of Tech Helpline

Because we want our clients to know the people in Tech Helpline with whom they partner to bring this valuable benefit, we will feature a member of our team quarterly. We hope you enjoy today’s featured employee: Robert Calderon.

 

Robert C

Robert started with Tech Helpline as a technician himself back in Feb. 2006 while he finished his IT Degree. Over the past 14 years, Robert has grown in his roles and responsibilities, which now includes overseeing the service of a growing Tech Helpline staff. Under his direction, the Tech Helpline team has become a strong unit of highly competent technicians who enjoy their work.

 

Here are some questions Robert answered for us:

 

The best part of my job is

Wondering what will go wrong and being challenged to fix it because innate in the Tech Helpline mindset is problem-solving. And in the end, there is a great sense of accomplishment in knowing that people who were experiencing difficulties completing tasks due to technology are now able to work normally because they contacted Tech Helpline.

 

What is your proudest moment at Tech Helpline?

A few years back (2015) Tech Helpline crossed a huge milestone by answering more than 100,000 calls in one year.  This was monumental considering that the year (2008) I took over the management we answered 45,000 calls. And happily, our call volume year-to-year continues to grow.

 

Hobbies and favorite things to do outside of work:

Like millions of other 80’s-teens, my first vehicle was a VW Beetle that I drove to High School.  The car was later sold, but the memory lingered.  So, for the past 2 years I have been spending a considerable amount of time working on a recently acquired 1979 Super Beetle Convertible.  The mechanical simplicity of those cars contrasts greatly with the all-digital vehicles of today…  Manual crank windows – need I say more?

 

If Hollywood made a movie about your life, who would you like to see cast as you?

Brad Pitt.  Simply because I could then say, “Brad Pitt played me in a movie.”  I wonder if he would dye his hair white…Hmmm.

 

If you were stuck on an island what three things would you bring?

A Satellite phone, a 40 ft sailing boat, and some beef jerky.  You know, keep it simple.

 

Providing technical advice while maintaining a friendly disposition is where Tech Helpline excels. With a staff possessing over 300 years of combined IT experience, we work hard to make sure that when you reach out to us, our callers feel reassured. By offering technical support services in both English and Spanish, we make it even more comfortable for agents to ask for help.

 

Because Tech Helpline is agent-centric, we also speak real estate and understand agent’s needs. That’s why Tech Helpline provides a broad variety of technical support services, ranging from email setup and Wi-Fi access challenges to helping solve software and hardware issues, such as recovering lost files, computer and smartphone crashes and a lot more. It’s the one place that agents and brokers should not be afraid to turn to for a great tech support experience.