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Meet Jessica Rosado, Marketing Manager

Because we want our clients to know the people in Tech Helpline with whom they partner to bring this valuable benefit, we will feature a member of our team quarterly. We hope you enjoy today’s featured employee: Jessica Rosado.

 

Jessica R profile

 

First, you should know that there are two staff members in the Tech Helpline team named Jessica, which is a source of amusement and confusion to some of our clients.  They are Jessica Smith, Manager of Sales and Client Services, and Jessica Rosado, Marketing Manager.

 

Rest easy – both Jessicas work closely together, so neither your emails nor your calls will be lost should you contact one or the other by accident.   We featured our Manager of Sales and Client Services before; you may learn more about Jessica Smith here.

 

Here are some questions Jessica Rosado answered for us:

 

How I can help you (our client): If you have specific digital or print needs, even beyond the marketing material we normally provide, I can usually provide a file for it. If there is a question or concern about the blog articles we send to members, or if you are looking for guidance on how to promote the Tech Helpline service to members, I am happy to have that conversation. I know many of our clients’ staff members are already stretched thin with their day-to-day tasks, so I am happy to do what I can to support them.

 

The best part of my job is:  Reading the positive comments our members write about the service. I get copied on the kudos our tech support team receives, and it’s always joyful to read about the positive experiences the members have with the service.

 

How do you define success in your role? To me, success is seeing an increase in repeat callers because it means we are communicating the service well, and the members are experiencing a positive value in the service.

 

What’s your favorite way to spend a weekend? I like to unwind on weekends, so going to the movies, going to the beach and spending time with family are my favorite ways to spend the weekend.

 

Tech Helpline is available to over 600,000 Realtors in the US and Canada. Our friendly team at Tech Helpline is eagerly waiting to help fix any of your technical glitches. And keep in mind that we also do more than help you solve your tech woes. You can get help on everything from setting up email to resolving Wi-Fi connection issues or getting advice on what device to buy.

Learn about other staff members: Caitlin Roman and Melissa Becker.