Meet Jessica Smith, Sales and Client Services Manager

Because we want our clients to know the people in Tech Helpline with whom they partner to bring this valuable benefit, we will feature a member of our team quarterly. We hope you enjoy today’s featured employee: Jessica Smith.

 

Jessica Smith photo

Jessica Smith is Tech Helpline’s Sales and Client Services Manager, and a member of our team since 2012. This position is among the most important in our company because it requires someone who can be our clients’ champion.

 

Here are some questions Jessica answered for us:

 

          –  How I can help you, our client: I’m your point person in the office for renewal or agreement questions, referrals, attending your expo, or investigating a case. And if you’re unsure about who to contact, feel free to reach out to me, and I’ll get you to the right place.

 

          –  The best part of my job is:  The people! I sincerely enjoy the people that I work with on a daily basis – both co-workers and clients alike. I love brainstorming about work as well as catching up on personal life.

 

          –  Hobbies and favorite things to do outside of work: Gardening, meditating, and travel. Oh, and cooking! Since adopting a vegan diet last year, I’m inspired to create new and exciting dishes every, single, day. In fact, I often dream about what I want to whip up!

 

          –  If you could have dinner with anyone dead or alive who would it be, where would you go and why? Whitney Houston, Michael Jackson, and Amy Winehouse (sorry, I can’t pick one!). As an avid music lover, it pains me to know that these insanely talented musicians were in so much turmoil while they shared their musical gifts with the world. I’d dance with them, talk about their musical influences, and I would invite them to my home to cook them a delish plant-powered feast using veggies from my garden.

 

A real people-person, that’s Jessica Smith.

 

As Realtor dependence on technology has grown, so have the challenges and complexities that technologies bring into the workplace.  Tech Helpline supports an array of tech tools and tech problems: laptops, desktops, smartphones, printers, software, Wi-Fi issues, email setup, malware, browser problems, slow computers, etc. But it’s not enough for our analysts to know how to troubleshoot the latest technology. It’s critical that our analysts provide good customer support as well.  As a real people-person, Jessica is our clients’ champion in that area – highlighting the need for nothing short of stellar service for our clients.