Tech Helpline has compiled some helpful tips to consider when deciding what to purchase for your business needs in the ever-changing world of technology.

Macs
Mac computers have many loyal users and for good reason. Macs rarely have problems and are visually appealing. For business use, they are comfortable and easy to use. Since Mac computers are not the prevailing force in the computing world, many websites are not Mac compatible. However, with an increase in Mac users over the past few years, this may soon change. It is definitely recommended to do some research before buying a Mac to see if it will fit your needs and is compatible with websites you frequently visit.

Netbooks
Netbooks is a new classification of laptop. They are lightweight and easy to carry, but they do not include a CD drive. These are great computers for Internet and email, as well as basic computing needs, but not as powerful as larger laptops.

iPad
The iPad is an amazing, supplementary device. Apple, the manufacturer of the iPad, did not build them as a replacement for your computer, but as an enhancement to your computing needs. The real value of the iPad is in the apps. Apps are third-party applications, just like programs for your computer. Talk to your friends who have iPads and iPhones about their favorite apps and how they use them and decide if this is a device you may want to invest in. Similar to Macs, iPads also have some limitations, and you will want to consider those during your decision-making process.

Smartphones
How great is it that our phones now have touch screens and can organize much of our work, notes, and schedules? Common smartphone brands include the iPhone and the Android-run devices. The iPhone is one, singular device, in which the same accessories work on all iPhones. There are many different brands of Android-devices, on the other hand, with an assortment of features. All Andriods run on the same operating system, but they do not support the same accessories.

What is the wise choice?
With many different options, what is right for you? Netbooks are amazing for travel, schoolwork, or in situations where you’d like to use a computer without carrying a large laptop. They have great battery life and rarely fail, but are not full computers in the sense of power. Macs are great for creative design as well as personal use, but in business, there are many needs which may outweigh the benefits of purchasing the Mac due to incompatibility issues. Some Android phones have larger screens and perform faster than the iPhone, but the iPhone has demonstrated, over the last four years, that it is a useful smartphone for professionals. The iPad is a great supplementary device but not a necessity. Also, consider that the Apple devices can be more costly than other options, so it is recommended to find out if they meet your needs before purchasing.

The price tag alone should be a serious indication of needed research, but always take time with new technology by speaking to other peers who use it before you jump head-first into new exciting trends of business, or, as always, call the Tech Helpline. We are here to help you.

Contributions to this article made by Allen Williams, Tech Helpline analyst

Tech Helpline would love to help you through the frenzy of sales with many helpful considerations that should allow you to find what fits your needs. Below you will find a list of options that may help you make the right choice and save you time and money.

Options to Consider

Much of the process of finding a new system to replace your old computer is finding what suits your needs as well as something that will stay current for a long time. New technology may have been released since you last shopped for a computer and you may not be sure if you need all the bells and whistles that are available. Consider the following options as you prioritize and budget for your next purchase.

Tech Support

Something that is often overlooked when purchasing a new computer is what will happen if the time comes when something unexpectedly goes wrong with the computer. Dell, for example, offers many levels and forms of support. Companies like Dell offer regular technical support and levels that include “North American Tech Support.” You may want to look into the manufacturers’ website for additional options other than the simple one-year manufacturers’ warranties.

Do You Really Need a New Computer?

Very often, adding more memory or having a technician install a faster/newer hard drive may save your computer from being considered obsolete, and in most cases, can cost as little as $20-$50.

Battery Life

This is a major part of purchasing a laptop or a tablet. The battery life can make or break a purchase for a hardworking individual on the go. Shopping from the website of the manufacturer may yield more battery options. Often times purchasing another battery or a longer-lasting (but bigger and maybe heavier) battery is best up front rather than worrying about it after you’ve made the purchase and realized it was not enough for your needs.

Purchasing Your Computer In-Store or Online

This is one thing many buyers don’t consider. If you purchase a computer in the store you will have it in your hands right away, but what if you want to save money and are willing to wait? It is highly recommended to consider looking at the computers in person but buying online if you have the time to wait for the computer to be delivered. Buying online can save you money and allows you to choose many of the components that go into building the computer, which you otherwise would not be able to change after having made the purchase.

Contributions to this article were made by Allen Williams, Tech Helpline Technical Analyst

About Tech Helpline
The Tech Helpline goal is to provide superior technology support services to all. We have been in operation for ten years, and our talented, US-based analysts share a passion for technology and are here to help you with your technology questions.

Notebook Owners

For notebook owners, keeping your computer from overheating can be more involved than a desktop.  The process can be made autonomous when taking advantage of certain tools or equipment designed for notebook computers.  Follow these tips to have your notebook working in prime condition this summer.

1. Use your notebook on a solid flat surface with 2” clearance surrounding the device to allow it to ‘breathe’. Avoid using a pillow or other non flat surface.
2. Consider investing in a cooling pad for your notebook. There are many kinds and brands available to you; look for one with built in fans that will help ventilate and draw out the hot air.
3. Purchase an aerosol air duster and use it briefly to blow on the openings on the sides and back of the notebook.
4. Turn off your computer when you are no longer going to use the device. Notebooks are not meant to be run for more than 30 hours at a time. The computer needs time for a break, and benefits from an hour of ‘off time’ every 24 hours as a minimum.

Desktop Owners
For desktop owners, keeping your computer from overheating can be something easily overlooked, as the tower itself is not manipulated as much as a notebook. Some of the tips are similar to protecting a notebook; however, there are some key differences here.

1. Make sure that there is at least 2“of clearance behind the desktop to allow the exhaust of the desktop to work properly and expel hot air.
2. Keep your computer vents clear! A desktop by default will require more air circulation than a notebook. Because of the high amounts of air circulation required, a desktop is more susceptible to dust buildup. Purchase an aerosol air duster and use it briefly to blow on the openings on the sides and back and front of the desktop.
3. Computer wheezing or making strange sounds? Consider replacing the default case fans that come with the computer.  This process requires minimal knowledge of computer repair and can be completed in a matter of minutes with a screwdriver as your only tool.

It pays to keep your computer cool. By following these simple steps, you should be able to keep your computer within its safe operating temperature limits.

If you have any questions, please call our Tech Helpline to speak with one of our knowledgeable experts.

Contributions to this article were made by Devin Sag, Tech Helpline Technical Analyst

Windows Vista and Windows 7 are both great operating systems with some features that are undiscovered by many of their users. In this edition of Tech Helpline’s Lifeline, we explore the options you have as a Windows Vista or Windows 7 user to back up your computer and files.

Complete PC Backup

If you own Windows Vista Business, Ultimate or Windows 7 Home Premium, you have access to the ability to completely back up your computer in case of a catastrophic hard drive crash or powerful virus. This is the best form of backup and all it requires is an external hard drive and time to set aside to start the process.

In Windows Vista Business and Ultimate:
Click the Start button on the lower left-hand corner. Type in “Backup” but do not press enter. Look for “Backup Status and Configuration” to appear in the search list and click on that. Click on “Complete PC Backup.” Click “Create a backup now” and follow the prompts to select the external device (external hard drive, usually) onto which you’d like to back up your computer. You will be asked which drive to back up.; usually this is the “C:” drive.

In Windows 7:
Click the Start button on the lower left-hand corner. Type in “Backup” but do not press enter. Look for “Back up your computer” to appear in the search list and click on that. Click on “Create a system image.” Select the external device (external hard drive, usually) to which you will be backing up your computer. You will be asked which drive to back up; usually this is the “C:” drive.

The process may take an hour or more. The Complete PC backup is for major backups. Follow with regular backups as instructed below to have the latest inventory of your more important files backed up  while using the complete backup as a good starting point to recover from in case of a crash.


Windows Vista and 7′s built-in backup features

Windows Vista and 7 hold the tools to also periodically back up your more important files on a regular schedule. This process is rather quick and painless. Being that this exists in windows itself, you can use this process on any computer manufactured in the last four years with Windows on it.

In Windows Vista:
Click the Start button on the lower left-hand corner. Type in “Backup” but do not press enter. Look for “Backup Status and Configuration” to appear in the search list and click on that then click on “Back Up Files”. Click “Set up automatic file backup” and follow the prompts to select the external device (external hard drive or USB Flash drive, typically) to which you would like to back up your files. You will then be presented with options for which files you would like to back up.

In Windows 7:
Click the Start button on the lower left-hand corner. Type in “Backup” but do not press enter. Look for “Back up your computer” to appear in the search list and click on that and then click on “Set up backup”. Select the external device (external hard drive or USB Flash drive, typically) to which you will be backing up your files. You will then be presented with options for which files you would like to back up, including allowing Windows to choose for you (recommended).


Backing up a computer is essential for keeping your valuable documents, photos and records around. Just a few minutes of your time can save you from unnecessary stress, anxiety, and in the case of businesses, lost revenue.

Contributions to this article were made by Allen Williams, Tech Helpline Technical Analyst

About Tech Helpline
The Tech Helpline goal is to provide superior technology support services to all. We have been in operation for ten years, and our talented, US-based analysts share a passion for technology and are here to help you with your technology questions.

E-book Readers
An e-book (electronic book) is a text and image based publication in digital form that can be read using a hand held device called an e-book reader. There are several advantages to using this method over traditional print media.
1. There are over 2 million free books available for download, including all fiction from before the year 1900.
2. E-book websites can include the ability to translate books into many different languages.
3. E-books are generally cheaper to purchase compared to other traditional media.
4. An e-book can be purchased, borrowed, downloaded and used immediately.

The e-book reader market is highly saturated, giving consumers many options. There are some e-book features to consider before purchasing a model.

Screen
While there are multiple different screen variations, the two most popular are e-ink and LCD. The LCD screens will illuminate your text making it ideal for reading in low light conditions. The e-ink screen, however, will offer a more natural look that mimics how a paperback might read. The screen size can vary from 5” to 10”. Note: the bigger the screen, the heavier the device. Some of the 10” e-book readers can be quite cumbersome to work with and can fatigue you quickly because of their associated weight.

Capacity
Capacity is the amount of storage space on the hard drive within the device. Some e-book readers offer the ability to expand the storage through the use of a MICROSD card. Be sure to check the initial storage as well as the ability to expand onboard storage, especially if you are an avid reader.

Additional Features and Compatibility
The varieties of e-book readers come from their additional features and compatibility with a variety of e-book formats. The most common additional features are 802.11b/g/3g connectivity, online newspaper subscriptions, integrated dictionary, touch screen, text-to-speech and web browsing. Compatibility is also important to consider when deciding on a reader. Some readers will only read proprietary formats associated with the manufacturer’s distributor and library. Make sure to check if your reader will work with your e-book library.

Price
Price is most often the deciding factor for most e-book reader purchases. There are several entry level e-book readers (e.g., Kindle, The Nook) starting at or around $139.00 USD. You will most often get the best price by purchasing your e-book online. If you have a local computer store nearby, you may want to visit it to “get a feel” for the device before purchasing it online.

Remember to contact Tech Helpline for your computer support needs. Form Individual Memberships, please click here.

System Tray Icons
On the lower right-hand corner of your Windows PC’s display, you will see many icons related to programs running in the background. This is called the system tray. You may identify these programs by hovering over the icons. What you will usually see is the volume control, the current time, your security software or antivirus software, and any messengers (Yahoo!, Windows Live) you may be using or have installed.

All of these programs are prime examples of items which may be holding you back from a faster computing experience. Your Excel worksheets may take longer to open because you are running “Skype Messenger” in the background when you start the PC up. Your e-mail may take a while to load in Outlook because “Kodak Easy Share” has set itself to always be loaded in the system tray. These and many others are examples of programs you may uninstall or configure to not load when you start up. To configure them, right click on the icons and look for any Options or Preferences you may access to find where to uncheck this option.

Internet Explorer Toolbars
The most commonly used web browser, Internet Explorer, can pick up a lot of clutter over time which can severely hamper its performance. The culprit, usually, is a toolbar for “Google”, “Yahoo”, or “MyWebSearch”, which loads each and every time you start the website browser to access something on the Internet. It is highly recommended that these be uninstalled, if not used, to increase the computer’s efficiency. Internet Explorer 8 offers an “X” on the left side of each toolbar which can assist in removing the toolbar’s presence.

The Little Things
There are a few other things to consider to ensure your computer has optimal speed. Virus Scans scheduled by your security software and computer backups run by your external hard drive or off-site backup software should be managed to run when you are not using the computer. If your computer is a laptop, many times it will run fastest if connected to a wall outlet for power, as factory settings for most laptops will cause them to implement power-saving features, slowing down computer performance.

And finally, avoid running too many programs at the same time. Having too many programs and processes open on your computer will slow it down.

Following these considerations will save you from the frustration of having to wait on your computer to get further work done. Of course, if you have any questions, call Tech Helpline to speak to one of our knowledgeable computer repair tech support analysts. We would gladly assist you with any of the steps mentioned above.

Clear Disk Space
A great way to clear up disk space on your hard drive is by using the Disk Cleanup tool. The tool allows you to choose which files you want to delete, such as:

• Temporary Internet files
• Downloaded program files (such as Microsoft ActiveX controls and Java applets)
• The Recycle Bin
• Windows temporary files
• Optional Windows components you don’t use
• Installed programs that you no longer use

To use the Disk Cleanup Tool, simply click Start, select All Programs, Accessories, System Tools, and then click Disk Cleanup. In the Disk Cleanup box, select each of the files you want to delete. It is safe to delete all items in the list, but read the description of each file type before doing so to double check. The process only takes a few moments to remove the files and replace disk space.

The process is the same for XP, Vista and Windows 7, but in Vista and Windows 7 you can simply type “disk cleanup” in the search bar to pull it up faster.

Disk Defrag
Another easy way to improve performance is to do a disk defragmentation.  A disk fragment happens when the data of a file is spread across several sectors of the disk, which requires your computer to search longer to piece the data together. By performing a disk defragmentation, your computer will rearrange the files on the disk so that they are stored closer together – thus, speeding up your access to the data.

To complete a disk defragmentation, click Start, select All Programs, Accessories, System Tools, and then click Disk Defragmenter. In the box that opens, click on the drives you want to defragment, and then click on the Analyze button. The Analyze option will let you know whether or not you should defragment the selected drive.

Once complete, Disk Defragmenter will display the results. You can see detailed information about the defrag by clicking on View Report.

Fix Disk Errors
Find and fix disk errors by using the Error Checking utility. Your computer can obtain bad sectors, which basically slows down its performance. One of the main attributes of a bad sector is that it makes file saving difficult, if not impossible. The Error Checking utility can scan your computer for bad sectors and file system errors, and can determine if you have files or folders out of place.

Microsoft recommends running this once a week to prevent data loss (for people who use their computers daily).

Before you run this program, be sure to close all open files. Click Start, and then My Computer. In the My Computer window, right-click on the hard disk you want to search for bad sectors, and then click Properties.  In the Properties box, click on the Tools tab, and click on the Check Now button.

In the Check Disk box that opens, you’ll want to select the Scan for and attempt recovery of bad sectors check box, and then click Start.  (This is called Error-Checking in Windows 7). If any bad sectors are found, choose to fix them.

We hope this information has been helpful. And remember, if you have any computer repair or computer support questions, call your Tech Helpline experts!

While every printer brand and model will differ slightly in their capabilities, there are some common printer repair tips that can be applied across the board. We’ve compiled a list of common printer issues and have provided steps on how to resolve them.

Toner
If your documents are not printing properly (i.e., blank pages, smudges, horizontal or vertical lines, or barely visible ink), it’s probably a problem with the toner or toner cartridge. Try cleaning the printer with a lint-free cloth or compressed air. You may want to purchase a cleaning kit to keep handy, which would include items to clean the printer regularly. After cleaning it, print a test page (click Start > Control Panel > Printer and Faxes > right click Properties > Print Test Page).

If the problem still remains, try installing a new toner cartridge. Print another test page to see if that corrects the issue. If you still have problems after adding a new toner cartridge, check the printer’s display window to see if it provides any error messages. If so, you may need to check your owner’s manual for further instructions.

Power and PC Connection
While this sounds very simple, many times it can be the culprit of a non responsive printer. Ensure the printer’s main power cord is plugged into a functioning outlet or power strip. If it connects to a power strip, make sure the light is switched on. Also, check to see if the printer is turned on, especially if your error happens in the morning. Someone could have turned it off the previous evening.  

The problem could also be a bad connection to your computer. Trace the cable from the back of the printer to the back of your computer to make sure it hasn’t come loose.  

Print Queue
An issue that often happens regardless of the manufacturer is that the print job errors out and gets stuck in the printer queue. The printer queue can be located on the taskbar at the bottom of your screen, and it shows you all current print jobs. By hovering the cursor over the image, you can tell if you have any pending print jobs. If the print job is not printing, try to remove it from the print queue. Look for the printer icon in your taskbar, right click on it to open all active printers and faxes, and highlight the print job to cancel. If it doesn’t allow you to cancel the print job, browse to the following location and delete all files located in this folder: (C:\WINDOWS\system32\spool\PRINTERS).

Usually there are two files for every one print job that is stuck in the queue. Sometimes a restart of the computer is necessary after deleting the files.  

Drivers
Another common problem is printer drivers. Drivers are simply software created especially for your printer to function with your computer. It is very important that you have the appropriate drivers for your particular printer manufacturer and model. The easiest way to find the drivers is by going to the manufacturer’s website, where you can download updated drivers at no charge.   

Before downloading any new drivers, check to see if you are running a 32-bit or 64-bit machine.  The reason for this is because drivers are created for each, and if you install a 64-bit driver on a 32-bit machine you may encounter problems. Go here to find out if you’re running a 32-bit or 64-bit.

If you still have trouble after updating your drivers, it might be a problem with the printer software.  Sometimes the information becomes corrupted or deleted. In this case, you can try reinstalling the software that came with the printer when you purchased it.

Multi Function Printers
Multi function printers often include printing, faxing, copying and scanning capabilities all in one. While they can be great tools, they can also cause much stress when not working properly. The reason they can be so troublesome is because you have to determine which part of the product is not working. You should follow the same approach as we mentioned earlier, checking the power supply, toner, cleanliness of the machine, and making sure you have updated drivers. If none of these items seem to be the problem, check the manufacturer’s website. If the problem is a known issue, they will have troubleshooting tips on their website.

A good tip to keep in mind when using a multi function printer is to make sure you are using the appropriate mode for your activities. For example, if you frequently fax signed documents to clients or financial institutions, you’ll notice that the quality of the document lessens the more times you fax it. But there’s another option – if you have a multi function machine, use the scanner option to save your signed document as a PDF file. Then you have an electronic copy that can be e-mailed, faxed or printed with the same high quality as the original document.  

We hope you’ve found some of this information helpful. And remember, if you need computer or printer advice call Tech Helpline. Our tech support analysts are here to help.

What’s new?
There are plenty of reviews about the new operating system, and they all share an underlying theme. While Vista was not the XP successor users were hoping for, Windows 7 has real promise of filling the gap. With its revamped user interface, yet low-key, minimalist approach, it offers a much altered experience to that of Vista.  

Enjoy new user interface enhancements like the reorganized Taskbar, which gives the Mac OS X dock a run for its money. Experience features like Jump Lists that keep the most recent things you’ve used close by for fast access; or the Pin feature which lets you “pin” programs or files to your Taskbar or Jump Lists. 

Keep your desktop organized with Aero Peek, a new management tool that provides thumbnails of all open windows. Scroll over thumbnails to get a peek of the full view window. Or use the desktop peek feature to view your desktop by making all windows transparent with a simple click of the mouse. This might be one to get used to because Windows 7 has omitted the Sidebar, the portion of the screen that Vista reserved for gadgets. Now you’ll find your gadgets such as your calendar, pictures, weather or games directly on the desktop.

A few other changes worth mentioning are enhanced security with less annoying UAC (User Access Controls), easier network sharing with HomeGroup, and XP Mode for programs that require a PC running XP. 

Which edition is right for you?
Windows 7 comes with six different editions to choose from – Starter, Home Premium, Professional, Ultimate, OEM, and Enterprise. However, the three editions that will be most marketed are Home Premium, Professional and Ultimate.

For most users, Professional will be the appropriate choice. While Home Premium has all the cool user interface enhancements and updated Windows Media Center, it lacks the tools needed for working in XP mode, backing up to a network, and joining a network domain – all of which are activities many professionals may require. For an additional $20 you can get the Ultimate edition that includes BitLocker, a security enhancement that encrypts all computer drives, including USB flash drives and portable hard drives to protect your data and passwords.

Upgrading options: 
You also need to determine if you’ll be doing a clean install or an upgrade. This may be decided for you, depending on the operating system you’re currently running.

Windows XP users: Unfortunately, XP users only have the option of doing a clean install to Windows 7. In fact, most experts suggest a clean install because not only does it provide a fresh start, it also removes old files and registry entries that could slow down your machine. The only down side to a clean install is that you lose all your programs and data. However, that can be remedied by backing up your data and transferring it over once you’ve completed the installation.

Should you upgrade? The choice is yours. If you currently own a strong operating XP machine, there’s no need to upgrade just because it’s available. XP will continue to be a primary operating system for the foreseeable future.

Windows Vista users: Depending on the Vista edition you currently have installed, you may be able to do an upgrade to Windows 7 rather than a clean install. The benefit of doing an upgrade is that it requires less free space for installation and transfers over your existing programs and user data. View the chart below to see if you qualify for an upgrade.

Should you upgrade? For those who have recently purchased a computer running Vista, the decision is a bit tougher. A Vista machine running Service Pack 2 is a stable, efficient operating system. However there are some Vista computers that would benefit from the upgrade, such as laptops with a single core processor or computers with less than 2 GB of memory because of the built-in memory management that Windows 7 provides.   

Check your requirements
Before you start your installation, please make sure your computer meets the minimum hardware requirements. These will vary slightly depending if your machine is a 32 or 64 bit. If you’re not sure which version you’re running, go here for instructions to find out.

One last step you might want to consider before installation is running the Windows 7 Upgrade Advisor. The advisor tool will scan your hardware, devices, and installed programs for known compatibility issues and will advise you how to resolve potential issues. 

Final thought…
The choice to upgrade to Windows 7 is completely up to you, but if you’re in the market for a new computer then Windows 7 is definitely a great choice. Windows 7 is simply the operating system Vista should have been. And while your current computer may function fine, if it meets the requirements to upgrade, most likely you’ll enjoy the benefits the new system has to offer. 

We hope that this information has been helpful and remember if you have any questions or need computer repair or remote tech support, call Tech Helpline.

RAM versus hard drive memory
The hard drive memory is the long term, permanent memory. It is where all files, photos, music, and other permanent files are stored. This memory is measured in Gigabytes (GB) and is usually much higher than RAM because it is the storage capacity for the entire machine.

RAM is the short term memory which helps increase the speed of the computer.  When you open a file, the computer must store the data somewhere temporarily to access it. So it writes the data to RAM temporarily for quick access. The more RAM your computer has, the faster you can access files and programs. RAM is typically measured in Megabytes (MB) or (GB) Gigabytes depending on the size of the computer chip.

How much RAM does your computer need? 512 MB is typically the standard for XP machines. If you’re on a Vista machine then 2 GB is the minimum. Unless you’re a gamer, then these amounts should be sufficient for your needs. Be sure you look at the requirements before installing any new program or game to ensure you have enough RAM.

How do you know if you need more RAM?
There are some common signs you should be aware of, for example, slower than normal speed when accessing normal programs or files. This could be a gradual process or it could happen overnight. 

Another closely related sign that your RAM is running low is if you’re experiencing display problems. These can range from Internet pages that only load partially or nothing at all, and can even affect your own saved files. For example, if you try to open a document and see blank spaces where text or images should be displayed, this might tell you it’s a RAM problem.

One of the most obvious signs is notifications that pop up in your computer saying “low memory” or “out of memory.” If this happens, you definitely need to add more RAM soon or delete old programs.  

Use the Task Manager
A better way to find out if you need more RAM is to compare your Total Physical Memory (memory installed) and your Total Commit Charge (total memory being used), you can determine whether or not you need to add more RAM. Find these details by opening your Task Manager (Ctrl + Alt + Delete), select Task Manager, and click the Performance tab.

If your peak is lower than Total Physical Memory, then you don’t need more RAM. If your peak is higher than Total Physical Memory, then you do need more RAM. If the Total Commit Charge is higher than the Total Physical Memory, more memory would give you a significant performance boost.

Also note that the measurements are in (K) Kilobytes. Since most RAM is measured in (MB) Megabytes, you’ll want to convert the measurements. To convert (K) Kilobytes to (MB) Megabytes, simply divide the Kilobytes by 1024. 

Use an online memory advisor
For those who don’t want to mess with the math, you should consult an online memory advisor tool who will do the work for you. Crucial Technology will tell you what type of RAM you need and how much.

If you determine you need more RAM, you can do it yourself, or take it to a professional, where you can expect to pay anywhere from $30 to 100 for time and labor. But there are reputable websites that can help you do it yourself. You can find step-by-step instructions here.  

Remember if you have any questions; please call our Tech Helpline to speak with one of our knowledgeable experts.