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Archive for September, 2016

Do you fear making a call to tech support?

September 13th, 2016

If you are frustrated from your experiences with past technical support calls and dread contacting tech support for help, you are not alone. When nearly 3,000 people were asked about their biggest customer experience success or failure in the last decade, 76% recalled a failure. Almost half – 45% – could not remember having a […]

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